Welcome to Home Furniture Shop’s FAQ section. We’ve compiled answers to the most common questions about our stylish furniture collections, delivery process, payment options, and more. If you don’t find what you’re looking for, our design-savvy customer service team is always happy to help at [email protected].
About Our Products
What types of furniture do you offer?
We specialize in stylish, functional furniture for every room in your home. Our collections include:
- Bar furniture (carts, stools, counter stools)
- Bedroom furniture (beds, benches, dressers, headboards)
- Living room furniture (bookshelves, chairs, console tables)
- Dining room sets (tables, chairs, benches, complete collections)
- Home office solutions (desks, filing cabinets, accessories)
What’s the quality of your furniture?
We curate only high-quality pieces that combine durability with contemporary design. Our furniture is crafted from premium materials to ensure both style and longevity in your home.
Do you offer complete room sets?
Yes! We offer coordinated Dining Room Sets & Collections and Home Office Sets & Collections that take the guesswork out of furnishing a space. These curated groupings ensure a cohesive look throughout your room.
Ordering & Account Information
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save favorites, and expedite future purchases.
Can I modify or cancel my order after placing it?
Orders are processed quickly (within 1-2 business days). If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request before shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Shipping & Delivery
Where do you ship?
We’re proud to offer worldwide shipping (excluding some remote areas and parts of Asia). During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): Fast & trackable via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping (orders over $50): Economical option via EMS (15-25 business days after dispatch)
How will I know when my order ships?
You’ll receive an email notification with tracking information once your order leaves our warehouse. You can monitor your package’s journey using the provided tracking number.
Do I need to be home for delivery?
Most items require standard home delivery. For larger pieces, the carrier may contact you to schedule delivery. We recommend being available to inspect your furniture upon arrival.
Returns & Exchanges
What is your return policy?
We want you to love your furniture! If you’re not completely satisfied, you may initiate a return within 15 days of delivery. Items must be in original, unused condition with all packaging materials. Please visit our Returns Policy page for complete details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method and keeping your receipt until the return is processed.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Additional Questions
How can I contact customer service?
Our design-savvy customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
What if my furniture arrives damaged?
While we partner with world-class carriers to ensure safe delivery, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund.
Do you offer assembly services?
Currently, we do not offer assembly services. Most of our furniture comes with clear assembly instructions and all necessary hardware for straightforward setup.
Still have questions? We’re here to help! Contact our friendly team at [email protected] or explore our stylish collections to find the perfect pieces for your home.