At Home Furniture Shop, we take pride in offering high-quality contemporary furniture to design-conscious customers worldwide. While we strive for perfection in every piece, we understand that sometimes returns or exchanges may be necessary. Please review our policy below.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for a return:

  • Item must be unused, in its original condition, and in the original packaging
  • Item must include all tags, accessories, and documentation
  • Proof of purchase is required

Non-Returnable Items

Due to the nature of these products, the following cannot be returned unless defective:

  • Custom or made-to-order furniture pieces
  • Items marked as “Final Sale”
  • Products that have been assembled, used, or damaged after delivery

Return Process

Step 1: Initiate Your Return

To begin the return process, please email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Home Furniture Shop Team, I would like to request a return for the following item(s): Order Number: [Your Order Number] Product Name(s): [Product Name(s)] Reason for Return: [Reason – e.g., Wrong Size, Damaged Item, etc.] Please let me know the next steps to complete this return. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our team will:

  • Verify your return eligibility
  • Provide return instructions
  • Issue a Return Merchandise Authorization (RMA) number

Step 3: Package and Ship Your Return

Please repackage the item securely in its original packaging. Include all original documents and the RMA number clearly marked on the outside of the package.

You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive email confirmation when your refund is processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

If you need a different size or color of the same item:

  1. Follow the same process as initiating a return
  2. Clearly state you would like an exchange and specify the replacement item
  3. Once we receive your return, we will ship the replacement item
  4. You will be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We will arrange for a replacement or refund at no additional cost to you

Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error. Return shipping costs are the customer’s responsibility unless otherwise specified.

International Returns

For customers outside the United States:

  • You are responsible for any customs duties, taxes, or fees associated with the return
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or our mailing address:

Home Furniture Shop
4574 Layman Avenue
Denver, US 12421