At Home Furniture Shop, we are committed to delivering high-quality contemporary furniture to design-conscious customers worldwide. Our shipping and returns policies are designed to ensure a seamless experience from delivery to potential returns.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian regions and remote areas.

Returns & Exchanges

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for a return:

  • Item must be unused, in its original condition, and in the original packaging
  • Item must include all tags, accessories, and documentation
  • Proof of purchase is required

Non-Returnable Items

Due to their nature, the following cannot be returned unless defective:

  • Custom or made-to-order furniture pieces (including items from our Bar Carts, Bar Furniture, and Home Office Sets & Collections categories when customized)
  • Items marked as “Final Sale”
  • Products that have been assembled, used, or damaged after delivery

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Subject: Return Request – Order #[Your Order Number]
  • Body: Include your order number, product name(s), and reason for return

Step 2: Receive Return Authorization

Within 2 business days, our team will:

  • Verify your return eligibility
  • Provide return instructions
  • Issue a Return Merchandise Authorization (RMA) number

Step 3: Package and Ship Your Return

Repackage the item securely in its original packaging with all documents. Clearly mark the RMA number on the outside of the package.

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive email confirmation when processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement. International refunds will be issued in USD and may be subject to exchange rate fluctuations.

Exchange Process

For exchanges (different size/color of the same item):

  1. Follow the same return initiation process
  2. Clearly state you want an exchange and specify the replacement item
  3. After we receive your return, we’ll ship the replacement

You’ll be responsible for any price difference and additional shipping costs.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange a replacement or refund at no additional cost

International Returns

For customers outside the United States:

  • You are responsible for any customs duties, taxes, or fees associated with the return
  • We recommend using a trackable shipping service

Questions?

Our customer service team is happy to assist with any shipping or returns questions. Contact us at [email protected] or our mailing address:

Home Furniture Shop
4574 Layman Avenue
Denver, US 12421